Head of Customer Success

Job Description:

The Customer Success Manager is the guardian of customer satisfaction. They lead teams dedicated to ensuring that customers have a positive experience with the company’s products or services. Head of Customer Success are also referred to as CSM, Chief Customer Officer or VP of Customer Experience roles, depending on business sizing. They often report directly to COOs or to Sales VPs

Skills Required:

1. Customer-Centric Approach: A commitment to prioritizing and enhancing customer satisfaction.
2. Leadership Skills: Proficiency in managing and motivating customer success teams.
3. Data Analysis: The art of deriving insights from customer data to identify trends and areas for improvement.
4. Communication: Building strong, enduring relationships with customers.
5. Problem-Solving: The knack for resolving customer issues with finesse.

Education and Certification Needed:

A Master’s degree in Business, Marketing, or a related field is common. Certifications like CSPO (Certified Scrum Product Owner) or CXM (Certified Customer Experience Management) can boost your credentials.

Starting Salary

In Europe, the starting salary for a Head of Customer Success typically ranges from €45,000 € to €85,000 per year.

Possible Evolutions

Head of Customer Success can progress to Sales VP positions or evolve as COOs

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